Returns and exchanges
Time frame for returning goods bought at the igibu.store website
Notify us that you want to do a return within two weeks of receiving your order by sending the completed returns form to email@example.com. We must receive the product being returned within the following two weeks. Returns delivered after this will not be processed.
*If you do not have a printer, you can write it by hand, entering all the information that you see on the downloadable form.
Reasons for returnsYou do not have to provide a reason for the return. If, however, you would like to, we would appreciate it, as this is very valuable information to us, and we will certainly take it into account in future projects.
Returns addressYou do not have to provide a reason for the return. If, however, you would like to, we would appreciate it, as this is very valuable information to us, and we will certainly take it into account in future projects.
Cost of shipping a returnThe cost of shipping shall be borne by the Customer.
Products that may be returned
You can easily return any product.
For the return to be honoured, we must receive it in an unused condition, i.e. with the tag still attached, without any signs of use, dirt, stains, intense smell, or washing. Products that do not meet these criteria are not returnable and will be sent back to you at your expense.
Time frame for consideration of returns, and transfer of funds
The refund process begins when your return arrives at our warehouse. From this moment, the refund will take a maximum of 14 days. You will receive an e-mail from us confirming that we have registered the return of the goods.
ExchangesIf you would like to exchange a product, simply return the original order to obtain a full refund, and order a new product.